FAQ
Browse through our extensive range of beautiful dresses. Once you have decided on the dress you would like to wear to your event, select a Thursday for delivery from the calendar on the content page. This will automatically set the return date to the following Monday. If you require a dress outside of these days, please email our customer service team at customerservice@getdressedhire.com.au. You will be required to pay for your dress in full to secure it for your event; unfortunately we cannot ‘hold’ a dress for you. We can take bookings up to 8 months in advance. Popular styles are booked out up to 2 months in advance, so please get in early to book the dress you want.
Alternatively, pop in store and visit us for a styling session!
Of course! Pop into our store in Shellharbour Village and try on as many dresses as you like!
We’re located in Shop 8, 20-26 Addison Street. We’re in the rear courtyard behind Acaci Brothers & Pacinos Restaurant.
If you don’t live close by and you would like to try dresses before you hire, we can arrange our $49 Try On service for you. With this service, you can try on a dress for 24 hours at the convenience of your home. If you would like to arrange our Try On service, please email customerservice@getdressedhire.com.au.
To return your Try On dress, simply pop the dress in the return satchel provided and drop it at your nearest Post Office or yellow Express Postal Box.
Please note that we are unable to hold dresses for your actual event date until a booking order is placed.
Doesn’t fit properly? Doesn’t quite suit? No problem!
If you aren’t 100% satisfied with the dress, please first email customerservice@getdressedhire.com.au to notify us the day you receive the dress. We will advise you to return it in the provided Australia Post satchel. You can either choose another dress, which will be dispatched when we receive the unsuitable dress, or you can take up a credit voucher (less postage of $30) to use at another time. To re-send the second dress, a $30 fee will be charged to the customer for postage costs.
If you don’t advise us by email upon first receiving the dress, we cannot offer a credit.
Please email us if the dress has not arrived on the date it was due at customerservice@getdressedhire.com.au. All of our deliveries are tracked, therefore no parcel will be unaccounted for. If you are not home when the delivery is made, a collection note will be left. It is your responsibility to then collect the parcel within the operating hours of Australia Post. If you work business hours, it may be suggested to have your parcel delivered to your workplace. We will notify you the day before your dress is due to arrive, so please ensure you are at the address you provided, between 9am – 5pm to collect the parcel.
Yes!
We have a beautiful boutique in Shellharbour Village, around 20 minutes south of Wollongong. We also offer an online designer dress hire service. We also provide a Try On delivery service should you wish to do this.
We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time delivery. When a dress is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our business. Because our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can continue to fulfill orders for other customers.
Please review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.
Please do not leave your rentals with any third party (hotel, mail room, friend) for return as you would still be held liable for any late fees incurred. – If you lose the return envelope, you are responsible for returning the item at your own expense by the expected return date, and providing Get Dressed Hire with a tracking number.
Returns should be sent to the following address: Get Dressed Hire, PO Box 4277, Shellharbour, NSW 2529.
Late Fees – If you return your rental items late or do not return them at all, a late fee of $25 per day will be charged to the credit card you used for the order. You will be charged up to 200% of the retail value of the products you ordered. This late fee is in addition to the rental fee for the products. If you pay us an amount equal to 200% of the retail value in late fees and you still have the product in your possession, the product is yours to keep. If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and Get Dressed Hire will charge your credit card or debit card the maximum late fee.
Call us on (02) 9157 7125 or email customerservice@getdressedhire.com.au … we’d love to hear from you!
No problem! Get Dressed Hire do not offer any refunds on incorrect sizing, postage delays, change of mind or cancellations of bookings.
If you wish to cancel an order, a cancellation request must be sent to customerservice@getdressedhire.com.au as soon as possible.
Hire fees are non-refundable. If you wish to cancel your hire, you will be issued with a credit note, less postage costs, to be used within 6 months from the rental reserve date.
Once the items(s) has been dispatched from Get Dressed Hire, a request for cancellation will not be accepted and you will not be entitled to a refund or credit note.
