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FREQUENTLY ASKED QUESTIONS

How do I book a dress?

Browse through our extensive range of beautiful dresses. Once you have decided on the dress you would like to wear to your event, select a Thursday for delivery from the calendar on the content page. This will automatically set the return date to the following Monday. If you require a dress outside of these days, please email our customer service team at info@getdressedhire.com.au. You will be required to pay for your dress in full to secure it for your event; unfortunately we cannot ‘hold’ a dress for you. We can take bookings up to 8 months in advance. Popular styles are booked out up to 2 months in advance, so please get in early to book the dress you want.

How long can I hire a dress for?

Rentals are strictly Thursday to Monday, unless otherwise previously arranged. Our deliveries are tracked, and we are notified once they arrive on your doorstep. We will email you once your order has been shipped along with the tracking number so that you can track your package and be at the address to receive it on the day it arrives. The day after your event, please pop the dress in the supplied Australia Post satchel and take it to the counter at your local Australia Post Office. Do not put it in a post box. We have already removed the tracking number sticker for you. Your garment must be returned no later than the date specified in the instructions in your parcel and at the checkout. Please remember other customers are waiting to wear the dress after you, and if you return the dress late, we have to refund the customer who misses out. You will be charged an extra fee if you do not immediately return the dress. Please consider out other customers when returning your dress.

Can I try on the dress?

Of course! We offer free, personalized one-on-one styling sessions in our Shell Cove studio, where you can come in and try on as many dresses as you like!

If you don’t live close by and you would like to try dresses before you hire, we can arrange our $30 Try On service for you. With this service, you can try on a dress for 24 hours at the convenience of your home. If you would like to arrange our Try On service, please email info@getdressedhire.com.au.

To return your Try On dress, simply pop the dress in the return satchel provided and drop it at your nearest Post Office or yellow Express Postal Box.

 

Please note that we are unable to hold dresses for your actual event date until a booking order is placed.

I received the dress, and it’s not quite right. What should I do?

Doesn’t fit properly? Doesn’t quite suit? No problem!

If you aren’t 100% satisfied with the dress, please first email info@getdressedhire.com.au to notify us. We will advise you to return it in the provided Australia Post satchel. You can either choose another dress, which will be dispatched when we receive the unsuitable dress, or you can take up a credit voucher (less postage of $30) to use at another time. To re-send the second dress, a $30 fee will be charged to the customer for postage costs.

If you don’t advise us by email upon first receiving the dress, we cannot offer a credit or refund.

How do I remove creases in the dress?

We clean and steam all dresses before we send them. If you receive your dress with slight creases- please DO NOT IRON. Please steam it on low heat with a clothes steamer or hang it in your bathroom while you shower, the steam will help remove creases.

My dress still hasn’t arrived?

Please email us if the dress has not arrived on the date it was due at info@getdressedhire.com.au. All of our deliveries are tracked, therefore no parcel will be unaccounted for. If you are not home when the delivery is made, a collection note will be left. It is your responsibility to then collect the parcel within the operating hours of Australia Post. If you work business hours, it may be suggested to have your parcel delivered to your workplace. We will notify you the day before your dress is due to arrive, so please ensure you are at the address you provided, between 9am – 5pm to collect the parcel.

What if my dress doesn’t arrive in time?

Don’t fret! You will usually receive your dress no later than by 5pm on a Thursday. Australia Post delays are out of our control, and we will always provide you with the tracking number upon request. In very rare circumstances your dress will arrive no later than by 5pm on Friday. If in any unfortunate situation your dress does not arrive in time, please get in touch with us, and we will advise you to send it back to us unworn for a credit to use for your next rental with Get Dressed Hire.

I need the dress ASAP!

No problem! If you live in the Sydney area, we can send your dress out to arrive by 5pm that day. Dress will need to be booked and paid for by 8am on the day of delivery.

I stained my dress!

Beware of fake tan and red wine! We suggest you take extra care as dress replacements will be charged if deemed ruined. Please do not attempt to clean the dress yourself! Just let us know what happened and our expert dry cleaners will do the cleaning for you. Scrubbing and soaking can cause discolouration and this dress will need to be paid for at its recommended retail price, if deemed unsellable by Get Dressed Hire.

I damaged my dress

Please be mindful of jewellery or bags which can “pull” threads on the dress. It is your responsibility when it comes to wearing and protecting your dress from Get Dressed Hire.

Should I wash the dress?

Not at all – the dry-cleaning is on us! If you stain it, please notify us prior to sending back to Get Dressed Hire.

How far ahead can I book ahead?

Our booking system allows you to rent a dress up to 8 months in advance. Please contact us via email if the date you require a certain dress for, is more than 9 months away.

Which designer dresses do you stock?

At the moment we stock designer dresses from Bronx & Banco, Elle Zeitoune, Nicholas the Label, Manning Cartell, Alice McCall, Asilio, By Johnny, Portia & Scarlett,  Thurley and more!

Our range continues to grow every day, with many more designers to come with every season!

Our aim is to build a wardrobe with a large selection of designer dresses from a range of gorgeous designer brands. Consider our wardrobe as your wardrobe, or as your new best friend – we won’t hesitate to lend you whatever you want!

Does Get Dressed Hire have a physical shop?

Yes!

We have a residential studio based in Shell Cove, around 20 minutes south of Wollongong, and we open by appointment. We also offer an online designer dress hire service. We don’t pay rent or fancy overheads, which means that we can pass valuable savings on to you! We also provide a Try On delivery service should you wish to do this.

What sizes do you stock?

Currently they range in size from Australian 6 – 14. However, as our wardrobe expands, we will be adding more sizes.

How do I return my dress?

Returning your dress is quick and easy. Simply place it in the prepaid return satchel provided and lodge it at your nearest Post Office or yellow Express Postal Box.

Late Fee Policy

We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time delivery. When a dress is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our business. Because our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can continue to fulfill orders for other customers.

Please review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.

Please do not leave your rentals with any third party (hotel, mail room, friend) for return as you would still be held liable for any late fees incurred. – If you lose the return envelope, you are responsible for returning the item at your own expense by the expected return date, and providing Get Dressed Hire with a tracking number.

Returns should be sent to the following address: Get Dressed Hire, PO Box 189, Port Kembla, NSW 2505.

Late Fees – If you return your rental items late or do not return them at all, a late fee of $25 per day will be charged to the credit card you used for the order. You will be charged up to 200% of the retail value of the products you ordered. This late fee is in addition to the rental fee for the products. If you pay us an amount equal to 200% of the retail value in late fees and you still have the product in your possession, the product is yours to keep. If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and Get Dressed Hire will charge your credit card or debit card the maximum late fee.

Need help or love to chat?

Call us on 0422 87 37 23 or email info@getdressedhire.com.au… we’d love to hear from you!

NEED SUPPORT

Wollongong NSW
0422 873 723

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